Delivery information:
Most items are sent by Royal mail recorded delivery which requires a signature. Please allow 2-4 working days for delivery. Cover only: Airsure (online tracking): £4.50 on top of standard airmail price International Signed For: £3.70 on top of the standard airmail price. Returns: We are confident that you will be delighted with your emmalovesretro goodies, however if you are not satisfied will your goods for any reason please contact us at info@emmalovesretro.co.uk within 48 hours of receipt. Goods must be returned within 14 days in the original condition.International postage and packing: See below for international prices. If you wish to make an international purchase simply contact us at info@emalovesretro.co.uk to be sent a request for payment, including details of the item(s) and delivery address. To reduce postage costs we can send cushions covers without the feather inner. (Cushion becomes £3.50 less).
Standard Airmail: European delivery within 3 days - £3.06 (one item) £4.10 (two items).
Worldwide delivery within 5 days - £4.41 (one item) £6.55 (two items)
Care instructions
Cushions covers
All the fabric for our cushions has been washed prior to use. With the new fabric on the reverse this should ensure that there is no shrinkage. However we reccommend removing the covers and handwashing in cool water or a gentle washiing maching cycle.
Cushion inners
Dry Cleaning - Professional dry cleaning only.
Washing - Hand wash or use a Laundrette size ( large capacity) machine at 40C using a wool cycle, promptly spin dry and then hot air tumble dry.
Always ensure that the filling is thoroughly dried.
Do not iron.
Duck Feather Cushion Pad Care
Daily plumping and regular airing will be beneficial for lasting comfort. When inserting cushion pads into the covers make sure that the corners of the pads are tucked right into the corners of the cover.
Before use plump up the cushion pads as described below.
To plump up a square feather cushion hold opposite corners and bring together several times to introduce air into the cushion. Repeat the action holding the other corners. As the fabric is waxed the only place that air can enter the cushion is at the seams.
Duck Feather Cleanliness Standards
All our cushions inners are supplied by a company who’s feather product filling goes through rigorous washing and drying purification processes to ensure utmost cleanliness. They are washed with specified detergents and sterilised at 120 degrees C, and viruses cannot survive at this temperature. The strict processing route is compliant with the European Cleanliness Standard BS EN 12935.
Our supplier works with the most up to-date guidelines set out by the International Animal Health Division, who are a department of DEFRA (Department for Environment, Food & Rural Affairs) as well as the IDFL (International Down & Feather Laboratory) and finally EDFA (European Down & Feather Association). This means that our supplier receives regular updates on any restrictions, problems or guidelines regarding cleanliness requirements from the most authoratative and informed sources. The authorities are satisfied that properly processed feather carries no public health risk.
All feather used by our supplier is processed and prepared to comply with the Oeko-Tex 100 environmental standards. We do not supply products containing poultry feathers.